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About Us

FAQ’s

We created Nutu to help people make small incremental steps to achieve their goals sustainably. Quick fixes rarely work, if ever, but small changes work and, importantly, can be sustained. Nutu, or nudge in Latin, helps people achieve their goals in small but meaningful ways.

What is Nutu™?

Nutu offers two programs: Healthy Living and Diabetes Prevention Program. Both provide you with the unique Nutu™ Score to help you stay in balance and lose weight. Each program offers two tiers: basic and premium. In the basic program ($9.99 per month) you will have a digital coach available 24/7 to answer your questions and provide feedback based on your data. The more you log, the more feedback the digital coach can provide. In the premium program ($49.99 per month) in addition to the digital coach, you will have a Certified Coach who will reach out to you each week to check in on your progress, answer questions, provide encouragement, and support. There is also a Social Team of participants where you can exchange ideas, share tips, and resources.

What is included in the Nutu™ program?

We do our best to keep up with all the food items and restaurant meals in our database. Unfortunately, there are certain brands or foods for which we do not have nutritional information. For now, please select a food item that is similar to what you are eating and log that item.

What if I want to log a food that is not in your database?

We are always adding items to our database, but unfortunately some food items will not appear. If this happens, search for a food similar to what you are eating and log that item.

What if the barcode scanner or food image recognition scanner doesn’t recognize my food?

We hope you log your food items before you eat but realize that doesn’t always happen. If you log after, go ahead and select your food items. Once done, tap on Nutu gauge on the home screen where you will find your history. Select the meal and tap on the time. From there you’ll be able to adjust the meal to the correct time and date.

How do I add a meal if I missed a day or log at the end of the day?

To create a custom recipe, tap on the Food icon and select a cuisine category. At the top of the screen, you will see “Create new recipe”. Tap on the plus button to begin. Name your recipe to find it quickly the next time you make it. Add in your ingredients by using the search function, the food image recognition scanner, or by uploading an image of the ingredient list to be added to the recipe. You can also add cooking instructions by uploading an image of the text from your recipe. Once we have all the ingredients you will receive a Nutu Score for your meal.

How do I create a custom recipe?

To edit any of your logged data, tap on the Nutu gauge on the home screen. You will find your history and your logging history. Select the item you want to change, and slide left to reveal the edit button.

How do I edit my logged data?

To see your report, click on your profile icon with your name. Then, you can just click on the DPP or Healthy Living program located on the third row. Your report will be displayed on the screen.

Where can I find my report?

No, it is not required that you upload a photo but, we encourage you to do this so that your coach and team can connect with you better.

Do I have to upload a photo?

Only your first name and last initial is displayed. If you upload a photo that will appear as well. In your Settings you can adjust your Public Social Profile and decide if you want to share your most frequent meal or exercise or trophies.

What information is shared with my Social Team?

About Nutu

Nutu app has an internal settings section where you need to enable Health syncing. Open the app and look for:

1. Settings > Additional Connectivity > Health Connect 
2. Toggle the button to turn it ON
3. On the next screen, toggle the Data Categories the App Can Read
4. Tap on Allow

How do I sync Nutu with Google Health Connect?

Google’s **Health Connect** acts as a bridge between different health apps such as Google Fit, Samsung Health, Fitbit, MyFitnessPal, Sleep as Android, and more.

**Steps to use Health Connect:**

1. **Download** Health Connect from the Play Store.
2. Open **Health Connect** and grant permissions.
3. Add supported apps from **Settings > Apps connected**.
4. Set which apps can **read/write** specific health data.

What is Google Health Connect?

Enable Permissions from the App’s Settings:
 
1. Nutu app has an internal settings section where you need to enable Apple Health syncing. Open the app and look for:
2. Settings > Additional Connectivity > Apple Health > Connect

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Enable Apple Health Permissions:

1. Open Settings > Apps > Health > Data Access & Devices
2. Select Nutu
3. Toggle the Data Categories the App Can Read.

How do I sync Nutu with Apple Health?

If you’re having issues syncing a device or app, please contact Customer Support: [support@nutuapp.com](support@nutuapp.com).

What if my synced data doesn’t show up?

Syncing Apps and Devices

Nutu™ Healthy Living program is designed for people who want to improve their general health, lose weight and get fit. Nutu™ Healthy Living program provides you with the Nutu™ Score to help you stay in balance, establish SMART goals and enjoy life. Let our AI powered coach or our certified coach guide you to make small changes to achieve a better version of you. Nutu means nudge in Latin, and Nutu™ Healthy Living program nudges you towards long-lasting results.

What is Nutu™ healthy Living Program?

Nutu™ Healthy Living Program

The Nutu™ Diabetes Prevention Program is a yearlong evidence-based program that promotes lifestyle change through healthy eating and exercise habits to prevent or delay type 2 diabetes. Research has shown that individuals who participated in a lifestyle change program that focused on calorie reduction and increased physical activity and who lost 5-7% of their body weight reduced their risk of developing type 2 diabetes by 58%.

What is the Nutu™ Diabetes Prevention Program?

The goals of this program are to:
- Reduce calorie intake by making healthier eating choices.
- Increase physical activity to at least 150 minutes per week.
- Delay or reduce the risk of developing type 2 diabetes.

What are the goals of the Nutu™ Diabetes Prevention Program?

To be successful with this program, you should:
- Read each lesson as it becomes available.
- Weigh yourself at least once a week.
- Be physically active each week.
- Engage with your coach and social team for support and encouragement.
- Track your food intake and physical activity.
- Set SMART goals to help you make small, lasting changes to your health habits.
- Have fun- share your score with friends, be active with your family and friends.

How can I be successful with this program?

The Nutu™ program is a year-long program. It is broken up into two parts: phase 1 and phase 2. During phase 1 the focus is on losing weight and becoming more active. During this phase lessons will become available every 7 days. Phase 2 focuses on weight maintenance and if needed additional weight loss. The lessons will be available every 4 weeks.

How long is this Nutu™ Diabetes Prevention program?

Nutu™ Diabetes Prevention Program

The coaching you have access to depends on the plan you have. The basic plan provides an AI coach who can answer basic questions 24/7. With the premium plan you have access to a certified coach who can be either a dietitian, nurse, or another healthcare professional trained to guide you and provide support and encouragement. Your Certified Coach will reach out to you each week and will respond to your questions within 24 hours.

Nutu™ Diabetes Prevention Certified Coaches have undergone training from a Centers for Disease Control and Prevention approved provider to deliver the National Diabetes Prevention Program.

What Coaching do I have access to?

To communicate with your Nutu™ Coach, you can tap on the coach image on the home screen. They are there to provide support and answer questions 24/7.

How can I communicate with the Nutu Digital Coach?

For premium plan members, follow the same steps as the Digital Coach and then tap on Certified Coach option.

How can I communicate with the Certified Coach?

Coaches can answer questions about the program and functions of the app, provide support and encouragement, or help you problem solve any challenges you may face in your weight loss and healthier living journey. They are great partners to identify opportunities for change and help you navigate finding the right path for you. Coaches will NOT provide any medical advice.

What kinds of questions can the Certified Coach answer?

How soon can I expect a response from the Certified Coach?

The digital coach provides feedback based on the data you do or do not enter. The more you log, the more feedback the digital coach can provide. In addition, to get an immediate response to a question you can tap on the digital coach and enter your question. The Certified Coach is a healthcare professional who will check in with you each week. They will provide support, tips, suggestions, and encouragement to help you reach your health goals. They can answer your detailed questions as well.

What is the difference between the digital coach and the Certified Coach?

Coaching

Your Social Team is a group of people like you who are using Nutu™ to improve their lifestyle habits. Your team is there to provide suggestions, support, and encouragement to each other.

What is a social team?

We can all learn from each other by sharing experiences, tips, and ideas. Someone may face similar challenges or issues that you do and can provide a different perspective.

How does a social team help me?

Team challenges are a friendly competition to see who can complete a task assigned by the coach. Challenges occur every other week. It’s a great way to stay motivated and on track. If you and your team are successful, you’ll “win” a trophy!

What are team challenges?

During a week where there is a challenge, a trophy will be awarded to the team member that completes the task the most often or most complete as well as the entire team for the same achievement.

How do I get a trophy?

Social Team

To adjust your notifications, tap on the three dashes on the top right of the home screen. From there scroll down to Notifications and toggle on/off what you’d like to be alerted to.

How do I adjust my notifications?

To adjust your social profile, tap on the Settings. From there scroll down to Notifications and toggle on/off what you’d like to be alerted to.

How do I adjust my Social Team profile?

To edit your account data, tap on the face icon located on the top center of the home screen. Tap on My Account and then select the data you’d like to edit.

How can I edit my user account data?

To add a profile photo, tap on the face icon located on the top center of the home screen. Next to the image tap on edit and allow Nutu to access your photos.

How do I add a profile photo?

Your coach will be able to access your history (weight, food logging, exercise, etc.) to help you with your health goals. No other users will be able to view your data. We keep your data private within our secure system. For more information about our privacy policy, please see [Privacy policy – Nutu App](https://www.willowlaboratories.com/privacy-policy)

Who can see my data?

My Settings & Account

Nutu™ relies on a complex scoring system called the Nutu™ score which is designed to let you know how well you are balancing your nutrition and exercise. The Nutu™ Score incorporates multiple factors, including the food you eat or drink, your exercise, your sleep, and the effects of certain nutrients on your health. However, Nutu™ Score is most heavily influenced by the number of calories you eat (calories in) and calories you burn (calories out). Calories out are not just what you burn doing exercises. They include all the calories your body uses to do the basic functions that keep you alive. This is often referred to as Basal Metabolic Rate (BMR). In fact, your BMR accounts for 70-80% of the calories you burn. “Calories in” are reflected in a positive score, while “calories out” pull your score in the negative direction. The goal is to keep your Nutu Score in the green zone by the end of the day, ideally at zero.

How is the Nutu™ Score calculated?

Nutu™ Score resets at midnight, to allow you to begin each day with a fresh start. Because we typically don’t eat at night, your Nutu™ Score will always be negative in the morning and will only move back up towards zero after you eat (and log your meal). Based on the average Basal Metabolic Rate of adults like you, the Nutu Score will move 3 points in the negative direction every hour. This explains why your Nutu™ Score is likely to be -15 to -27 each morning, depending on what time you wake up.

How does the Nutu Score work?

The Nutu Score for food is based on a food item’s nutritional information compared to the Dietary Guidelines for Americans recommendations of:
- < 30% of calories from fat
- < 10% of calories from saturated fat
- <10% of calories from added sugar
- > 5 grams of fiber
- < 2,300 mg sodium per day

In addition, protein is encouraged as it helps to keep you full longer, may help with weight loss, and helps maintain muscle mass as we age.

How is the Nutu Score for food determined?

The Nutu™ Score provides a positive value based on the nutritional information for a food item and if consumed what color range you will be placed in on the Nutu gauge. The traffic light’s color should guide you on what foods to eat more or less of. Choose a green traffic light more often, those with a yellow traffic light less often, and a red traffic light on occasion.

What is the difference between Nutu™ Score and the traffic light for food?

Nutu™ Score

Please contact Nutu Customer Service with questions:
- Email: support@nutuapp.com
- Phone: 1 (888) 705-7569

Who can I talk to if I have questions?

Please contact Nutu Customer Service via email: [support@nutuapp.com](support@nutuapp.com) with the following information:
- Version of phone (Android/ Apple)
- Screenshot of bug (if available)

How do I report a bug?

You can cancel your subscription anytime in your account settings. If you subscribed through the App Store or Google Play, you can manage your subscription directly in your device’s settings. No further charges will apply after your current billing period ends.

What happens after I cancel my subscription?
Your subscription will remain active until the end of your current billing period, and you will not be charged again.


**Cancellation For the App: (two options for legal review)**

- We would love to see you stay and continue to make nudges to a healthier lifestyle. You can cancel your subscription by tapping the button below. We are grateful you have been a member of our community and hope you come back soon.
- You can cancel your membership by tapping the button below. We would love to have you stay as part of our Nutu Community, making small nudges to a sustainable healthy life.


Please contact Nutu Support if you have any other questions:
- Email: [support@nutuapp.com](support@nutuapp.com)
- Phone: 1 (888) 705-7569